Embracing Technology to Elevate Estate Management

We believe that great places to live are built on more than bricks and mortar — they rely on strong communities, effective management, and smart technology working seamlessly behind the scenes.

That’s why we’ve made significant investments in new technology over the past 12 months to enhance our services and improve things for both our clients and residents – and our team.

In fact, we’ve invested over £170,000 in technology upgrades across our business in the last year alone, helping to drive efficiencies, improve reporting accuracy, and support our growing number of people.

Some of the key developments include:

• A major upgrade to our online Learning Hub, giving our team access to the latest estate management training and best practice resources.
• Implementation of bank reconciliation automation software within our Service Charge team, delivering time-saving efficiencies in financial reporting.
• A new risk assessment app for our Health & Safety team, making it faster and easier to carry out and report on vital fire risk assessments — with over 1,000 completed in 2024 alone.
• The launch of our Team Tailor talent management platform which has streamlined our recruitment processes and is now delivering a smoother experience for candidates and managers alike.
• Ongoing bespoke development of Dwellant, as we customise the platform to meet the specific needs of our clients and estates, much like we did when pioneering the use of Qube 20 years ago.
• Attainment of our Cyber Essentials certification, strengthening our data security and resilience.

And the innovation doesn’t stop there.

We’ve recently rolled out our Places app, offering residents and estate managers a dynamic way to access real-time estate information, updates, and reporting tools from their mobile devices — making estate management more transparent and connected for everyone involved.

In addition, we’ve introduced AI-powered tools into our accounting processes, helping to further enhance accuracy, speed up financial workflows, and deliver more insightful reporting for our clients.

Oliver Taylor, Regional Director at Preim, said:

"Technology is playing an increasingly important role in estate management, and our latest investments reflect our commitment to continual improvement. From enhancing how we manage risk assessments to giving residents better access to estate information via the Places app, we’re proud to be at the forefront of digital transformation in our sector."

These investments mark just the beginning of our wider digital roadmap, as we continue to find new ways to deliver smarter, more efficient, and community-focused estate management services.