Why Resident Drop-In Sessions Matter

While emails, apps and notices all play an important role, nothing replaces the value of face-to-face conversations. That’s why resident drop-in sessions are such an important part of how we engage with certain communities we manage.

These sessions provide residents with the opportunity to speak directly with the people responsible for managing their estate, ask questions, raise concerns, and have open conversations in a relaxed, informal setting.

How Face-to-Face Engagement Improves Outcomes

Meeting in person makes a real difference. It allows for clearer conversations, better understanding, and quicker progress.

When residents attend a drop-in session, we’re able to:

• Listen fully to individual concerns without time pressure
• Explain decisions, processes, and next steps more clearly
• Resolve misunderstandings before they escalate
• Build trust through open, transparent dialogue

From our experience, issues discussed in person are often resolved more efficiently, and residents leave feeling better informed and more confident about how their estate is being managed.

Drop-in sessions also help us gather valuable feedback, which feeds directly into how we plan future works, improve communication, and prioritise actions across the estate.

What Residents Can Expect at a Drop-In Session

Our drop-in sessions are designed to be welcoming, straightforward and useful.

Residents can expect:

• One-to-one conversations with a Preim representative
• Time to discuss topics such as estate charges, maintenance, safety, or planned works
• Clear explanations of how decisions are made and what happens next
• The opportunity to share feedback or suggestions for improvement

Where appropriate, sessions may also include other key stakeholders - such as community representatives or developers - so residents can access the right information in one place.

A Two-Way Conversation

These sessions aren’t just about answering questions, they’re also about listening. Residents know their community best, and their insights help shape how estates are managed day-to-day.

We’re committed to making our sessions as accessible as possible, which is why we aim to offer a mix of daytime and evening events across different locations.

Resident drop-in sessions are just one part of our wider approach to communication, but they remain one of the most valuable. They help strengthen relationships, improve outcomes, and ensure that estate management remains transparent, responsive and resident-focused.

We look forward to continuing these conversations, and to meeting more residents face-to-face in 2026.