How "Places" is helping residents stay connected

At Preim, we’re always looking for ways to make life easier for residents, Resident Management Companies, developers and our colleagues. That means improving how we communicate, how we manage developments, and how residents can access the information and support they need.

Eighteen months ago, we launched our bespoke resident app, Places, designed to make it simpler for residents to connect with us — and easier for us to keep residents informed. Since then, thousands of residents have started using the app, and we’ve continued to enhance it with improved performance and functionality.

A Smarter Way to Stay Informed

Places has been designed to give residents an intuitive, easy-to-use experience. It acts as a one-stop destination for key information about your development, including:

• communal areas, landscaped spaces and shared amenities
• estate maintenance and grounds management
• reporting repairs or maintenance issues
• service charge information
• your development’s management arrangements

Over the past year and a half, we’ve made a series of improvements to help make communication faster, clearer and more seamless.

Faster Communication, Better Outcomes

The app remains the easiest and fastest way to contact Preim. Whether you have a question, want to report an issue, or need to raise a maintenance request, Places automatically directs your enquiry to the right member of the Preim team.

This helps ensure your query is tracked, actioned and resolved as efficiently as possible.

Unlike traditional email, which is not designed for workflow management or task tracking, Places connects directly with a dedicated helpdesk system. This means queries and maintenance requests are managed in one place, reducing the risk of anything being missed, delayed or lost in an inbox. 

Stay Up to Date – Instantly

Through the app, residents can stay informed about day-to-day news, updates and announcements relating to their development — all in one convenient place.

Push notifications also mean we can share urgent updates quickly when needed. Whether it’s important information about estate works, access arrangements, maintenance activity, health and safety matters, or other time-sensitive updates, Places helps us reach residents quickly and directly.Part of an Integrated Platform

What makes Places particularly effective is that it forms part of an integrated technology platform, rather than operating as a standalone app.

The platform supports the management of assets, maintenance and compliance, helping create a more joined-up process for residents, clients and property managers. From the moment a resident reports an issue, the system allows it to be progressed efficiently — whether that means arranging works, requesting a quotation from a contractor, or providing updates as the matter moves forward.

Approved contractors can also operate within the same system, from receiving works instructions to reporting progress and submitting invoices. This helps create a more transparent and efficient process from start to finish.

Have You Tried Places Yet?

If you haven’t downloaded Places yet, now is a great time to get started. The app is free and available from both the App Store and Google Play.

Get your personal invitation here.